Sigma

Sigma ERP Support — Reliable. Responsive. Personal.

At Microtech Computers, we take pride in offering dedicated and responsive support to all our Sigma ERP users. Whether you need help with a specific feature, encounter an issue, or simply need guidance — our support team is here to assist you with prompt, knowledgeable service.

How We Support You

We provide remote support through secure online tools, allowing us to quickly connect to your system, troubleshoot issues, and provide live assistance. Our goal is to resolve every request in the shortest delay possible, so you can stay focused on your business.

All support interactions are tracked through our ticketing system, which ensures:

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Every request is recorded and monitored

Every request is recorded and monitored
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Follow-ups are not missed

Follow-ups are not missed
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Response times and resolution status are clearly visible

Response times and resolution status are clearly visible

Even when you call or message us via phone or WhatsApp, a ticket must be created — this is essential to ensure proper tracking and follow-up. Phone and WhatsApp channels are prioritised for urgent matters that require immediate attention.

Support request guidelines

To help us resolve your issue as quickly and accurately as possible, we kindly ask all users to follow a few basic guidelines when submitting a support request. These include providing clear details, attaching relevant screenshots, and indicating the urgency of the issue.

View our support guidelines

Support that understands your business

What sets us apart is our close relationship with clients. With over 25 years of experience, we know not only how Sigma ERP works — but how your business works too.

Whether it's a payroll issue before month-end, an invoice that won’t post, or a stock report that needs adjusting - our team brings deep product knowledge and a business-focused mindset to every support case.

Context-aware

We understand your workflows, not just the buttons

Solution-driven

We focus on solving your problems, not just replying to queries

Local and accessible

With real people who know the local context and regulations

How to Reach Us

Create a Support Ticket (Recommended)

Click here to log your request in our system

Create a Support Ticket
Email

Send your support requests to support@sigma.mu

Phone (Office Hours)

(+230) 213 3855 (Office line)

Mobile Support

(+230) 5 801 7836

WhatsApp (High Priority Only)

(+230) 5 257 6891

For non-urgent matters and better traceability, we strongly recommend using the ticketing system or email. This helps us provide you with better service and ensures no request is ever overlooked.

Thank you for trusting Sigma ERP — and know that when you need help, we’re just a message away.

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